Visual flow builder
Draw the conversation, don't code it
Trigger, condition, reply, tag, assign and handoff nodes, wired together by dragging one to the next. Three templates ship with it: a greeting, a branching FAQ, and route-to-human.
For teams whose customers message first
WhatsApp already runs your business.
Now run WhatsApp.
Your customers already message you. Xenwap turns that number into something your whole team can work: automation, AI replies, campaigns, and a real record behind every chat. Not one person's phone and a spreadsheet nobody trusts.
Ayesha K. · +92 ••• ••4 21
Hi! Do you have the wireless earbuds in black, and how much? 10:41
Xenwap AI · 4s Yes — in stock at PKR 4,999. Want me to send the catalog card so you can order right here? 10:41
Perfect, I'll take one. 10:43
Captured automatically
- Lead
- Qualified · score 82
- Order
- #1042 · PKR 4,999
- Tag
- Repeat buyer
Runs on
01 — The problem
Ledger of losses
Plain WhatsApp breaks
the day you get busy.
There's nothing wrong with WhatsApp. What breaks is running a company through an app built for one person. Here's what that costs you, line by line.
- 01One phone, one person. When they stop, the replies stop.
- One inbox the whole team works from, with a named owner on every thread.
- 02Nobody can tell who answered what, or whether it was finished.
- Open, pending, and resolved statuses, internal notes, and per-agent reporting.
- 03Interested buyers vanish into somebody’s personal chat history.
- Buying intent becomes a tracked lead, with a pipeline and a stale flag after three quiet days.
- 04The same five questions, fifty times a day, typed by hand.
- Keyword rules, a drag-and-drop flow builder, and AI that answers from your own documents.
- 05Reaching two thousand customers means typing two thousand times.
- Scheduled, segmented campaigns on Meta-approved templates, with delivery receipts.
- 06Orders agreed in chat are recorded nowhere anybody can report on.
- Catalog cards in the thread, and the order logged against the customer with a real status.
02 — How it runs
Six stations, one wire
One message in.
A tracked outcome out.
Here's the whole product in order: what happens to one customer message, from the second it lands to the campaign that brings that customer back weeks later.
01
A customer messages your number
Connect the official Meta Cloud API, or just scan a QR code. The QR route has you live in under a minute with no Meta verification to wait on.
Cloud APIQR connect02
It lands where the whole team can see it
WhatsApp, Messenger and Instagram all land in one inbox. Assign it, leave a note the customer never sees, and track whether it's open, pending or resolved.
Shared inboxAssignment03
Automation or AI answers first
A running flow takes it first, then a keyword rule, then the AI. That order means the predictable questions never reach a person at all.
Flow builderAI reply04
Product answers and orders, inside the chat
The AI answers from your knowledge base and catalog. Send a native catalog card, and when they say yes the order is already captured.
Knowledge baseCatalog05
The contact becomes a record
The conversation gets tagged and scored, the contact gets segmented, and a lead opens with an owner on it. Nothing sits unassigned in a chat log.
LeadsCustomer 36006
Campaigns bring them back, reports prove it
Segmented broadcasts bring the same contact back weeks later, and a manager can see delivery, replies and resolution across the whole team.
CampaignsAnalytics
03 — What's inside
The desk
Everything the day needs,
on one desk.
Nine places to work, all sharing the same contacts, the same conversations and the same customer history. Nothing to sync. Nothing to export.
AI chatbot
Trained on your business, not the internet
Upload PDFs and docs, point it at your website, or write Q&A pairs yourself. Tone, reply language, working hours and a cap on replies per conversation are all yours to set.
- Rules first, then AI, or AI only
- Auto-detects English or Roman Urdu
- Hands off to a human when it should
Shared inbox
Three channels, one queue
WhatsApp, Messenger and Instagram DMs land in the same list. Assign a teammate, set a status, leave a note the customer never sees.
- Open · Pending · Resolved
- Canned responses and attachments
- Log an order without leaving the thread
Campaigns
Reach the whole list, then read the receipts
Schedule segmented broadcasts on Meta-approved templates, then follow sent, delivered, read and failed right down to the individual recipient.
Commerce
Catalog cards in, orders out
Send native WhatsApp catalog messages, take the order in the thread, then move it through a real status pipeline. Best sellers and top customers come out the other end.
Ordering & fulfilment
From "I'll take one" to out the door
Branches, delivery zones with their own fee and ETA, opening hours, payment status, and an order board built to sit open on a counter all day.
- Printable order tickets
- Courier and delivery status
- WhatsApp alerts to a named person
Leads & contacts
The customer record behind the chat
Buying intent becomes a lead and moves New → Contacted → Qualified → Converted, going stale after three untouched days. Each contact carries lifetime value, orders and notes.
Reports
AI and humans, side by side
Replies, response time, resolution, handoff rate and per-agent standings, so you can see how much the automation is actually carrying.
And underneath it
- Five team roles with an editable permission matrix
- Outbound webhooks across eight event types
- Public REST API with scoped keys
- Shopify, WooCommerce, and Magento sync
- Meta template submission and status sync
- A click-to-WhatsApp widget for your site
04 — Getting live
Two doors
Pick the door
that suits you.
Most platforms make you wait on Meta before you can see anything work at all. You get a way in today, and the official route whenever you're ready for it.
Door 01
Fastest startScan a QR code
Show the QR in your dashboard, scan it from the phone that already holds the number, and start working real conversations in the shared inbox straight away.
- Live in under a minute
- No Meta business verification to wait on
- Multiple numbers, each with its own session
- Everything but Meta-approved template sends
Door 02
Official routeMeta Cloud API
Paste your phone number ID, WABA ID and access token from Meta Business Manager, drop the generated webhook URL back into Meta, and you're on the official rails.
- Meta-approved templates for campaigns
- Messaging outside the 24-hour window
- Submit and track templates without leaving Xenwap
- Signature-verified webhooks, queued delivery
Facebook Pages and Instagram Business accounts connect the same way, and land in the same inbox.
05 — Who it is for
Index of trades
Sold differently
in every trade.
The desk is the same everywhere. What changes is how the AI sells. Three industries ship with a sales persona written for them; the rest run on a general one you shape yourself.
- 01E-commerceCatalog answers, cart recovery, order trackingTuned AI persona
- 02EducationAdmissions, course advice, campus visitsTuned AI persona
- 03Real estateLead qualification and site-visit bookingTuned AI persona
- 04Customer supportShared queue, assignment, resolution tracking
- 05Sales teamsLead capture, pipeline, follow-up sequences
- 06Service businessesBookings, quotes, reminders
06 — Answers
Before
you ask.
Still not sure it fits how your team works? Send us the messy version of your process. That's the conversation worth having.
Talk to us WhatsApp Business API in Pakistan01Is this only for marketing broadcasts?
No. Campaigns are one part of it. The shared inbox, automation, AI replies, contacts, leads, orders and reporting all sit in the same workspace and share one customer record.
02Do we need a developer to set it up?
No. Connecting a number, building flows, training the AI and running campaigns are all built for business users. The flow builder is drag-and-drop. There's a REST API too, but only if you want one.
03How fast can we actually be live?
With the QR connection, minutes. You scan a code and messages start arriving. The Cloud API route takes longer, but only because it depends on how fast you can pull your credentials out of Meta Business Manager.
04What exactly is the AI trained on?
Your own material. Documents you upload, your website content, Q&A pairs you write, and your synced product catalog. Tone, reply language, working hours and a reply cap per conversation are all yours to set.
05Can more than one person work the same number?
Yes, and that's rather the point. Threads get assigned, statuses get tracked, internal notes stay internal, and five roles with an editable permission matrix decide who can touch what.
06Is there a free trial?
Yes. Fourteen days, no setup fee, and you can cancel whenever you like.
07Which countries does it work in, and how is it billed?
Any WhatsApp number in any country can be connected, by QR scan or on the official Cloud API. Plans are currently priced in Pakistani rupees and paid through JazzCash, by mobile wallet or card. On the Cloud API, Meta bills its own per-message charge directly, at the rate for the country you are messaging, with no markup from us.
Start today
The next message is
already on its way.
Connect one number, put your team on one inbox, and let the automation take the questions you've answered a thousand times already.